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Sign-in from an unusual country

What happened

Someone signed in from a country your team doesn't usually sign in from. Often a trip; sometimes a stolen password. Travel? Use “I’m travelling” in Ojava so these sign-ins get a lower priority.

How serious

Serious, unless the person announced the trip; while Ojava is learning (first 14 days) it goes into the daily summary.

Steps: Microsoft 365

  1. Call the person (don't email: their mailbox may be in someone else's hands) and ask whether it was them.

  2. Look at their recent sign-ins: Microsoft Entra admin center → Users → the person → Sign-in logs. Note countries and devices they don't recognise.

    Open the page: entra.microsoft.com
    Type the address yourself or use your bookmark: never follow a link in an unexpected email.

  3. Reset their password: Microsoft 365 admin center → Users → Active users → the person → Reset password. Give the new one by phone or in person.

    Open the page: admin.microsoft.com/#/users
    Type the address yourself or use your bookmark: never follow a link in an unexpected email.

  4. Sign them out everywhere: Microsoft Entra admin center → Users → the person → Revoke sessions. This also logs out an attacker who copied their session.

    Open the page: entra.microsoft.com
    Type the address yourself or use your bookmark: never follow a link in an unexpected email.

Steps: Google Workspace

  1. Call the person (don't email: their mailbox may be in someone else's hands) and ask whether it was them.

  2. Look at their recent sign-ins: Google Admin console → Reporting → Audit and investigation → User log events, filtered on the person.

    Open the page: admin.google.com/ac/reporting/audit/user_accounts
    Type the address yourself or use your bookmark: never follow a link in an unexpected email.

  3. Reset their password: Google Admin console → Directory → Users → the person → Reset password. Give the new one by phone or in person.

    Open the page: admin.google.com/ac/users
    Type the address yourself or use your bookmark: never follow a link in an unexpected email.

  4. Sign them out everywhere: user page → Security → Sign-in cookies → Reset. This also ends a session an attacker copied.

    Open the page: admin.google.com/ac/users
    Type the address yourself or use your bookmark: never follow a link in an unexpected email.

How to check it’s fixed

Fixed when the person confirms the activity, or when the password is new, all sessions are signed out and no unknown method, rule or app is left. Ojava raises no new alert for them.

When to call your IT provider

Call your IT provider now if the person didn't do this, or if you are unsure.